Sponsor not honouring discount offer?

[martinchang]

Hi Guys,

Despite previous mixed experiences at Slippery Little Suckers we were buoyed by other comments on this forum and made the trek to SLS on Saturday.

Unfortunately my wife and I were disappointed that they did not honour the 10% discount advertised elsewhere on Discus Forums (Note: the stock we purchased was not marked as being on special).

The story spun to us was that they had brought in more stock from overseas than usual so they had already reduced prices. Eventually we bought 3 x 5cm discus for about $230. We ended up paying full price as we did not want to press the point on Sections 52 and 53 of the Trade Practices Act (1974) that deals with misleading conduct.

But if it were my business I would NOT have done a backflip on an advertised discount. My reputation is worth more to me than $23.

I thought that other members of Discus Forums might like to be aware of Slippery Little Suckers' position on living up to their word before going out of their way to visit SLS.

[DiscusMad]

did u take a print out of the page before u went like it says on the post?

[martinchang]

yes

[martinchang]

yes, we printed everything required and had it with us.

[Proteus]

Martin, most, if not all of the Discus in there have had there prices reduced, I know this for a fact (I visit the shop 3-4 times a week and help out occassionally). They have too much stock and with hundreds of new fish on the way, they have to make room.

Another thing I know for certain is it doesnt show if prices have been reduced, the old price is simply scrapd off, and the new one added - maybe this needs to be addressed, as I am sure this would have eliminated any issues at the time.

I will certainly raise this with the stores management, but given that most, if not all the Discus have had price reductions they met there obligation as per what was offerred and as per what the Trade Practices Act requires.

It would be appreciated if you kept this to one thread instead of creating 3 threads in different topic areas.

Thank you

[Proteus]

internet forums are about freedom of speech ... their value lies in the sharing of community knowledge ... an attitude to censor that knowledge based on fear of losing commercial favour diminishes the value of such a wonderful site.

This was copied from another post of the same nature as this thread, no censorship other than general tidying up and keeping things on focus has occurred. One thing that is frowned upon in most online communities is duplicate topics. If everything can be kept in one place it makes it easier for everyone. All I ask is everything be kept civil and we wont have any issues.

[oscar]

Look i've got to be totally honest with you. I've purchased a few lots of fish from SLS. The fish include discus, cats, appistos, rams, dennisons etc. The quality of the fish are good, don't get me wrong

But i too was left wondering the first time i purchased from there. Prices are advertised and when i enquired about the 10% discount for DF members, the response was along the lines of the fish are already discounted.

I guess i had two initial reactions. The first was how do i know that? A price is advertised, then i think that is the price to be discounted. Further, is it an easy way out just to say all the fish have already been discounted, so the discount is already supplied.

Of all the fish i've purchased i don't think anyone has ever said...discount applies to ...

If all the fish are already at "Special" prices, why advertise that 10% discount can be applied.

This is not about having a b*tch. The fact that i have gone back multiple times knowing that the discount would not be applied should attest to that. I do however, think that somehow the information should be communicated to the consumer prior to the execution of a transaction otherwise it may be viewed as a bit of a cop-out.

Hope i don't ruffle anyones feathers but it is an honest account of my experience.

[Discus 41]

Hi Martin Sorry to hear you had bad experiance at sls,but I can tell you I was in Sydney last week and had a chance to visit this shop and I found the guys there only to willing to spend time with me and go thru all aspects of the stock they had for sale.even to the extent of discounts as I wanted to ship some fish into Melbourne.
It's a shame us Melbournians haven't got a supplier of this quaility
Regards
Ian

[catfish man]

So if the price being charged already has the discount in it

It dosent matter if you say your from discus forums or not

The one price is for everybody ?????


This dosent make sense

[oscar]

That is how it may/would appear.

[catfish man]

That is how it may/would appear.

Proteus

May be able to answer I think he works there

[Diamond]

its good that things can be up for discussion, out in the open!
some things are more sensitive than others though!

[samir]

i guess someone from SLS should clear this up. maybe strike off the old prices and write the new one beside it.

[G-1000]

Martin,

I understand your frustration, but the prices are already reduced. I went to SLS about 6 months ago and saw a tank full of High Body Blue Knights with a price of 220 each. So I was thinking about it.

I went back about 3 months later and the price was now 180 and I went for it and bought it - also asking for the DF discount and they explained to me that it was a reduced price already to clear out the fish.

So I dont think its a case of them not honouring the discount - just from a business point of view they cant offer a discount on something that it already really cheap. The people at SLS are really nice and definately wouldnt rip off anyone.

G

[Proteus]

Proteus

May be able to answer I think he works there

Please dont assume I work there, I dont, I help out in the shop occassionally, or visit as I am close friends with both the owners and staff (even the ugly bald ones).

That would be the same as assuming that I work for Xtreme as well since I am there every couple of days.

As per what I said previously, I have referred this to the store owners and it is being looked into seriously. If things can be improved, or changed so as to benefit the members here, over any Joe Blow who walks in off the street, it will.

I seriously doubt that you will commercially find Discus of this quality at these prices anywhere in Australia. In regards to the last shipment of Discus that arrived, everything was priced at 10-15% less than it usually would be priced at due to the sheer number of fish that arrived, some fish were reduced even more heavily, and were labeled as HOT SPECIAL items in the latest SLS/Kevkoi thread.


its good that things can be up for discussion, out in the open!
some things are more sensitive than others though!

Posts trying to sell illegal or banned species can be removed or deleted at any of the Advisors discretion. Whilst some get through. most are dealt with appropriately.

Please remember there is a difference between a fish that is not on the legal import list, plus one that is clearly identified as noxious in certain regions, hence why some things are removed.

......

Obviously some people are intent on some sort of a witch hunt, attempts are being made to rectify the issue that has been raised and if we can have something concrete in place wouldnt that be considered a win/win situation for us all??? On the other hand would it be preferred that all such offers are removed, that way there can be no complaints?

[oscar]

its good that things can be up for discussion, out in the open!
some things are more sensitive than others though!

Posts trying to sell illegal or banned species can be removed or deleted at any of the Advisors discretion. Whilst some get through. most are dealt with appropriately.

Please remember there is a difference between a fish that is not on the legal import list, plus one that is clearly identified as noxious in certain regions, hence why some things are removed.



I assume i've missed something here... :?:

For the record, I merely stated fact for consideration of those who have an interest (commercial, personal or otherwise) in this thread. I wasn't passing judgement or saying anything about the perception of quality vs price (value) of the fish offered. It's absolutley second to none. Nor was i eluding to the ability/inability to source competitive offers eslewhere.

As has been mentioned, some added transparency in the transactions is all that is required. Maybe a note "Further discounts do not apply" where it is applicable.

Proteus, something has obviously got your goat, and i certainly hope it's not me. Nonetheless we've conversed a fair bit over the past 12 months and i'm a bit surprised to see a comment such as...


On the other hand would it be preferred that all such offers are removed, that way there can be no complaints?

I don't think this is necessarily constructive.

Anyhow, i suspect i've dug myself into a hole by contributing to this thread, so i think i'll leave it at a depth that i may have some chance of getting out of.

If anyone wants my input for the purpose of resolving this, i'll be happy to help. Otherwise i'll reserve my thoughts.

[Diamond]

i think whoever is contributing to this thread is getting a bigger hole!haha
too bad oscar you've come too deep!haha
the best thing is to ring george up before going to find out what fish are in the shop and if discount applies to what ever fish there are.
so who got george number?

[SLS]

To all concerned,

I see that the special 10% discount we offer to Discus Forum Members is being questioned, as a customer feels they were wrong done by??

We offer 10% discount to forum members off the standanrd retail price for the purchase of Discus ONLY. This discount does not apply to breeding pairs and/or specials.

Pls note, http://www.discusforums.com/forum/viewtopic.php?p=51803#51803 quoting all the prices of the shipment dated early March, clearly states at the top of the post "These prices have been set to sell".

We do not intentionally mean to confuse the discount matter. The above quote refers to those price's as all being special prices.

We are happy to offer discounts to customers in relation to forum users, and store customers buying in Bulk.

This has always been our policy, as have other special offers such as discounted books and catalogues with certain purchases.

We do reserve the right to adjust prices as we see fit, but this is clearly not the case in this event.

Any queries, please contact us directly on 02 9315 5288.

At all times, we do the best we can, and are dedicated to the true aquarist. :D

Thankyou,
George

[Diamond]

Its good George has clarify things!
best thing is to ring george up on 02 9315 5288 if unsure of the 10% discounts on what discus.



_______________________
Warning ahead:)

[fw05racer]

Good work Diamond! Almost seems like you work there.....

[Benny]

Hi Martin Sorry to hear you had bad experiance at sls,but I can tell you I was in Sydney last week and had a chance to visit this shop and I found the guys there only to willing to spend time with me and go thru all aspects of the stock they had for sale.even to the extent of discounts as I wanted to ship some fish into Melbourne.
It's a shame us Melbournians haven't got a supplier of this quaility
Regards
Ian


Bwhahahahahahahaha why are you whinging melbournite?

Buy your fish from ladyred or ben and crocky Only trustable sources of discus in the country

[G-1000]

Yeh Discus 41,

Go get some fish from Crocky he got heaps. Just ask him to give you the drugs he feeds his fish to make them all spawn with ease!

G

[Merrilyn]

Hehehe good idea G. Crocky himself will tell you, it's not what's in his water that makes em breed.

It's what ISN'T in the water.

Like no fluoride and very little chlorine.

Gotta love that pure country water.

[samir]

he's using "female viagra" for the females, and for the males he uses a 30 minute beer bath.

[Proteus]

I assume i've missed something here...

The comment was aimed at Diamond who persists in raising the issue of a post which was removed due to reasons that involve allowable imports and locally banned species - nothing to do with this thread.




Buy your fish from ladyred or ben and crocky Only trustable sources of discus in the country

um hullo... where did a lot of those breeding fish come from??? like the RGD's etc.

Once again, please, if you dont know what you are talking about, dont say anything.

[G-1000]

Pro Mate,

I think Benny just meant that in terms of being in Melbourne - easier to get from Crocky etc as opposed to get em shipped overnight and picked up etc etc.

Bottom line is that SLS is bringing in some top shelf stuff. I would buy from them regardless - even if you dont get 10% of on sale items the quality is fantastic.

G

[Diamond]

I assume i've missed something here...

The comment was aimed at Diamond who persists in raising the issue of a post which was removed due to reasons that involve allowable imports and locally banned species - nothing to do with this thread.




Buy your fish from ladyred or ben and crocky Only trustable sources of discus in the country

um hullo... where did a lot of those breeding fish come from??? like the RGD's etc.

Once again, please, if you dont know what you are talking about, dont say anything.

Ouch, it hurts :oops: my heart is touched!hahaha

is Crocky a breeder? fish shop guy ? in melbourne?
something about the water he uses? is it bore water?

[marg]

Crocky is the Biggest Breeder that I know on this Forum.

He is a Private Breeder and lives at Wangarratta (where the water must be the cleanest water in Australia, judging by the amount of Fish he breeds).

He has always got some Juvenilles on the go, and lovely ones at that - I have purchased a few off him myself and am extremely happy with them.

Marg.

[Crocky]

Hi Diamond

I'm one p***ed off builder that is breeding a few discus.
I have 8 pairs which I breed or raise myself from 20 cent size fish which are all local Victorian breed fish.
I also have a pair of rgd's and 2 female albino's which have come via Ladyred,so there 3 more pairs as I have got the albino's to produce wrigglers with 2 of my males.
So the quote i just read (where did a lot of those fish come from) - is misleading.
I have put alot of sweet and tears into having the pairs that I have now.

Brad C

[Cuong]

Not trying to take anything away from your efforts or your reputation, Crocky, but if I can recall correctly the RGD's originally came from SLS.

[mcloughlin2]

Not trying to take anything away from your efforts or your reputation, Crocky, but if I can recall correctly the RGD's originally came from SLS.

Yes but what he is trying to say is his other pairs are from locally bred discus which he has breed to create better quality fish... :wink:

In regards to this thread, there is no doubt SLS does have suberb quality fish...i have had a bad experiance with them in the past so i wont be buying from the again, but there has been ALOT more good feedback then bad about them...

I feel there is also a bit of false advertising going on here, but nether the less SLS did inform people that the fish had been reduced to clear...this could have been clearer so i feel this should be taken into consideration when next advertising the fish on this site.

All in all, the fish at SLS are very good quality fish... 8-)
... JMO ... :D

[Cuong]

A very fair point, touche :D

[Crocky]

If your after the newest strains then your got to bite the bullet and buy imported fish from the likes of Sls ect and just a fact of life.
Let hope a few of us can get these fish breeding and make them more affordable to everybody.
One thing my Juvies might take a little longer to show there adult colors ?.

Brad

[Bretto]

Please dont assume I work there, I dont, I help out in the shop occassionally, or visit as I am close friends with both the owners and staff (even the ugly bald ones).

You mean that bloke that looks like Brad Pitt ?????