Hi,
I can confirm all bad feedback on guppy’s. I bought a T5 fixture from them a while back. I needed to change the globes so emailed them asking which globes they would recommend as their website is very limited with information.
After a few days of no response, I emailed again.
After 1 month of no response, I emailed them tell them where to go, in a polite way, and that I would never purchase from them again.
I had a reply within an hour asking what I was talking about. When referring them to my month of no feedback, their response was:
“Best you buy from a shop then, we do not recommend products as that make us liable if you don’t like our recommendation”
Thanks Guppy's, great service, thanks for making me wait a month longer than I needed to save my dying plants.
To make matters worse, I have gone to remove the globes from my fitting but the cheap Perspex cover shipped with the fixture has warped and is stuck in the unit. Upon trying to slide it out, it is snapping each time I touch it.
Guppy’s = cheap horrible nasty imported crap.
Spend the money and buy something that will last.
Tony – Adelaide local andgry with guppy’s