I'm just wondering if anyone here have dealt with The Reef Shop in Melbourne.
I bought a Laguna pump and it broke down after a few month so i sent it back in late January.
I still havent got a replacement. Excuse after excuse and now no reply.
Anyone got any similar experience?
Because I'm in Sydney, what are my options to deal with them?
Results 1 to 10 of 23
Thread: Experience with The Reef Shop
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Fri May 06, 2011, 10:59 AM #1Larvae
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- Nov 2006
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- Sydney Metropolitan Area
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Experience with The Reef Shop
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Fri May 06, 2011, 11:09 AM #2Moderator
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- Jan 2007
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- Penrith NSW
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- 5,873
Not much really consumer affairs won't help with web sites ( much) I never received an order for some clear PVC tube but never bothered to chase it. all my other orders (9 i think) have come through no problem. If you do get it back your best off to contact Hagen directly Don't waste time with Aussie distributer ( they make laguna) and ask them who to send it to.
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Fri May 06, 2011, 11:39 AM #3Larvae
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- Oct 2010
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- Glenmore Park
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- 144
I have dealt with the Reef shop many times and never had any problemes with them or there products. Have you tried to call them directly ?
Sometimes this is better than e-mail.
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Sat May 07, 2011, 06:05 AM #4San Merah Discus
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- Jul 2004
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- Booral, Qld, Australia
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What size pump are you chasing BT?
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Mon May 16, 2011, 02:05 PM #5Larvae
- Join Date
- Nov 2006
- Location
- Sydney Metropolitan Area
- Posts
- 156
Has anyone ever managed to contact TheREEFshop?
I tried ringing them and after 3 ring tones it goes to the voicemail.
It seems they are also ignoring my emails which I have been sending.
Does anyone know if they have a shop in Melbourne?
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Mon May 16, 2011, 09:35 PM #6Moderator
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- Jan 2007
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- Penrith NSW
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- 5,873
No shop front they are web only if they won't answer your email or phone your out of luck
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Thu May 19, 2011, 12:20 PM #7Larvae
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- Nov 2006
- Location
- Sydney Metropolitan Area
- Posts
- 156
hhmmmm........guys, please dont buy from TheReefSHop. Their after service is awfully S*IT!
I lost $300 buying a laguna pump that broke down after a few months. Suppose to have 3 years warranty.
I guess some business are just too lazy.
They even said happy to give me credit back, even asked me for my address to post to, and telling me it is coming... and after patiently waiting 3 months. NOTHING!
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Thu May 19, 2011, 11:13 PM #8Moderator
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- Jan 2007
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- Penrith NSW
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- 5,873
sorry to hear that mate, real pity, their pricing is always spot on. But i guess you have to way up the risk.
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Fri May 20, 2011, 02:36 AM #9Free Swimmer
- Join Date
- Mar 2011
- Posts
- 488
hi,i buy most of my stuff from them and never had a problem.
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Fri May 20, 2011, 02:27 PM #10Wrigglers
- Join Date
- Feb 2007
- Location
- Perth, Western Australia
- Posts
- 222
I've had no problems with them either. I suggest you keep trying to get in touch with them and try to sort it out.
Cheers
Greggy
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